JAMB CAPS Error – “You are not eligible to use this service” – How to Solve it

If you are a student who wants to check your admission status on JAMB CAPS, you may encounter a JAMB CAPS error message that says ‘Not eligible to use this service’. This can be frustrating and confusing, but don’t worry, there are ways to fix it. In this article, we will explain what causes this error and how to solve it.

The error message means that there is something wrong with your JAMB profile or your login details. It does not mean that you are disqualified from admission or that you have done something wrong. You just need to correct some errors and try again.

4 Common Reasons Why You got this JAMB CAPS error message

Here are four common reasons why you may see this error message and how to solve them.

1. You entered the wrong JAMB registration number

Your JAMB registration number is a unique code that identifies you as a candidate. It is printed on your JAMB registration slip and your JAMB result slip. You need to enter it correctly when you log in to JAMB Caps. If you enter a wrong number or make a typo, you will get the error message.

To solve this problem, you need to double-check your JAMB registration number and make sure it matches the one on your slips. You can also copy and paste it from your slip to avoid mistakes.

2. You did not link your email address with your JAMB profile

Your email address is another important detail that you need to use JAMB CAPS. It is the email address that you used to create your JAMB profile and register for the exam. You need to link it with your JAMB profile so that you can receive notifications and updates from JAMB. If you did not link your email address with your JAMB profile, you will not be able to log in to JAMB Caps.

To solve this problem, you need to link your email address with your JAMB profile. You can do this by visiting the JAMB website and clicking on ‘Create e-Facility Account/Login’. Then, enter your email address and click on ‘Send Link’. You will receive a link in your email that will allow you to create a password for your JAMB profile. Use this password and your email address to log in to JAMB Caps.

3. You selected the wrong year of exam in JAMB

This problem usually affects students who have taken JAMB more than once and have not updated their JAMB profile. When you log in to JAMB Caps, you need to select the year of the exam that you want to check your admission status for. If you select a different year from the one you applied for, you will get the error message.

To solve this problem, you need to update your JAMB profile and select the correct year of exam. You can do this by visiting the JAMB website and clicking on ‘UTME/DE Registration’. Then, enter your email address and password and click on ‘Update Profile’. You will be able to edit your personal details and select the year of exam that you applied for. After updating your profile, log in to JAMB Caps and select the same year of exam.

4. You have not been offered admission yet

Sometimes, the error message may simply mean that you have not been offered admission yet by any institution. This may be because your preferred institution has not released its admission list yet or because you did not meet the cut-off mark or other requirements. In this case, you will have to wait for the admission process to be completed or apply for a change of course or institution.

To solve this problem, you need to check the admission status of your preferred institution regularly and follow their instructions. You can also check the JAMB website for updates on the admission process and deadlines. If you want to change your course or institution, you can do so by visiting the JAMB website and clicking on ‘Change of Course/Institution’. You will need to pay a fee and fill an online form with your new choices.

We hope this article has helped you understand why you may see the JAMB CAPS error message ‘Not eligible to use this service’ on JAMB Caps and how to solve it. Remember to always use your correct details and follow the instructions from JAMB and your preferred institution. We wish you all the best in your admission process.